New offering aimed at growing merchant competitiveness in the e-commerce space by improving upon consumer engagement and giving enhanced delivery solutions

MEMPHIS, Tenn. and REDMOND, Clean., Jan. 24, 2022 /PRNewswire/ — FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday declared the following remedy as component of their multiyear collaboration to completely transform commerce, supply chains and logistics. FedEx and Microsoft will provide together FedEx community intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-system “logistics as a company” for vendors, merchants and manufacturers.


The corporations share a vision for reimagining commerce activities for organizations so they can offer you their customers extra integrated techniques to store, and a lot quicker, much more successful deliveries. In today’s world of just-in-time offer chains, world trade and accelerated e-commerce growth, pace, versatility and visibility are crucial. Consumer needs and expectations have shifted across every single sector. Alongside one another, FedEx and Microsoft are working with applications like artificial intelligence and machine finding out to extrapolate new insights from the 17 million offers that move by way of the FedEx community each individual day to enable models supply enhanced customer ordeals.

Cross-system, logistics as a company resolution for brands
The corporations declared designs to introduce a exclusive data integration coupling data insights from FedEx with Dynamics 365 Smart Order Administration to help brands obtain new data and abilities to much better fulfill, ship and provider purchaser orders while simply integrating with their current e-commerce platforms. This cross-system approach aids manufacturers supply contemporary, superior-benefit ordeals immediately to their buyers such as speedier, far more price tag-successful shipping and delivery around real-time delivery status communications and practical, frictionless returns with somewhere around 60,000 fall-off locations and printerless QR codes. For models experiencing improved force to create affinity when running bigger order volumes, making sure expense-efficient fulfilment and lowering costly client assistance calls, this new technology brings unparalleled opportunity to leverage present systems of history, enhance achievement and provide on their purchase guarantees with elevated precision, while benefiting from a much more complete see of their customer.

“Approximately two yrs back we set out on a mission with Microsoft to rework the commerce ecosystem,” mentioned Raj Subramaniam, president and COO of FedEx Corp. “In that time, we’ve designed considerable progress, leveraging Microsoft Azure technology with our FedEx Surround alternative, which delivers significant assist in enabling advanced checking of time-sensitive precedence shipments. This future period of our collaboration will proceed to join the unmatched supply chain insights from the FedEx community with the Microsoft Cloud to make improvements to e-commerce ordeals for brand names, merchants and consumers.”

Dynamics 365 Smart Buy Management employs data and AI to create an omnichannel order management software that integrates with present company resource preparing (ERP) and client marriage management (CRM) units and can leverage an ecosystem of other order source devices such as on the internet e-commerce marketplaces, mobile applications and social commerce alongside standard buying channels like digital details interchange (EDI) or brick and mortar issue-of-sale. The platform is outfitted with prebuilt connectors to the major instruments brand names already use for omnichannel order ingestion, cross-channel buy fulfillment and shipping, and principles-based mostly get orchestration actions in a very low-code/no-code atmosphere that employs AI and device understanding. Coupled with knowledge and visibility into the FedEx network, the businesses intention to empower firms with new, innovative approaches to better serve their customers.

“Far more than at any time, it really is very clear just how important owning a resilient supply chain is for every organization’s good results in the modern day economy,” said Satya Nadella, chairman and CEO, Microsoft. “We are bringing knowledge and insights from the FedEx network alongside one another with the Microsoft Cloud, commencing with Dynamics 365, to support businesses speed up their digital transformation throughout their business operations so they can offer prospects more built-in ways to store, and more quickly, a lot more productive deliveries.”

Empowering all industries with elevated logistics source chain visibility
FedEx and Microsoft joined forces in Might 2020 to allow firms to far better compete in modern more and more electronic commerce ecosystem. The pandemic has dramatically accelerated e-commerce adoption and the digital transformations of company of all measurements. Pre-pandemic, FedEx projected that the U.S. domestic package market place would strike 100 million offers for each day by calendar yr 2026. The market is now envisioned to strike this mark 4 a long time sooner than predicted, increasing to 110 million deals a day in 2022 — with 86% of that development predicted to appear from e-commerce.

FedEx Surround, the initially FedEx purchaser-dealing with resolution crafted making use of Microsoft Azure cloud technologies, is a testomony to the collaboration’s modern likely and immediate effect on how information is utilized in logistics. Constructed to leverage the tens of millions of info points throughout the FedEx community, the FedEx Encompass platform leverages AI, machine studying and analytics answers to proactively keep track of the hazard to FedEx deals together a shipping and delivery route — these as weather disruptions or traffic delays. This around genuine-time information presents clients with visibility to the condition of their provide chain and will allow them to proactively system remediation and alternatives that FedEx can aid execute to continue to keep a shipment on monitor.

FedEx Encompass was deployed in December 2020 and has been instrumental in supporting COVID-19 vaccine transportation. The platform enabled FedEx to manage monitoring this sizeable maximize in priority cargo volume.

Seamless FedEx information integration with Dynamics 365 Smart Purchase Management is predicted to be offered to buyers in the U.S. in the 2nd half of 2022.

About FedEx Corp.
FedEx Corp. (NYSE: FDX) supplies consumers and firms around the world with a wide portfolio of transportation, e-commerce and company solutions. With once-a-year revenues of $90 billion, the organization provides integrated small business options by working corporations competing collectively, functioning collaboratively and innovating digitally under the respected FedEx brand. Continuously ranked among the the world’s most admired and dependable employers, FedEx inspires its a lot more than 600,000 workforce customers to keep on being focused on protection, the optimum moral and qualified benchmarks and the requires of their shoppers and communities. FedEx is fully commited to connecting people today and possibilities all over the planet responsibly and resourcefully, with a aim to reach carbon-neutral functions by 2040. To learn more, please visit

About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the period of an intelligent cloud and an clever edge. Its mission is to empower every person and each organization on the planet to achieve a lot more.

Forward-Hunting Statements

Selected statements in this press launch could be thought of forward-seeking statements, this kind of as statements relating to FedEx and Microsoft managements’ views with regard to foreseeable future situations and financial effectiveness. Ahead-hunting statements involve those preceded by, followed by or that contain the terms “will,” “may possibly,” “could,” “would,” “should really,” “believes,” “expects,” “anticipates,” “strategies,” “estimates,” “targets,” “initiatives,” “intends” or related expressions. These types of forward-hunting statements are topic to pitfalls, uncertainties and other components which could trigger true results to differ materially from historic working experience or from long run outcomes expressed or implied by this sort of ahead-wanting statements. Probable challenges and uncertainties involve, but are not constrained to, the rate of upcoming e-commerce growth and our means to successfully contend in the e-commerce market place, our skill to efficiently introduce e-commerce options in the predicted time frame, client acceptance of the FedEx Surround platform and other things which can be located in FedEx Corp.’s and Microsoft’s respective push releases and filings with the Securities and Trade Fee. Any forward-looking statement speaks only as of the day on which it is built. FedEx and Microsoft do not undertake or presume any obligation to update or revise any forward-wanting assertion, no matter whether as a result of new facts, long term events or otherwise.

Source Microsoft Corporation

By Anisa