How PayPal’s Technological know-how Management Method Develops Senior Expertise
  • PayPal’s Technological know-how Leadership Program is a 2-calendar year rotational application.
  • 10 mid-career staff are decided on for the really selective plan each individual 12 months.
  • Members build enterprise and tech know-how, leadership abilities, and world wide recognition.

Gerard Prunty has spent most of his approximately six-year job at PayPal working as a info scientist. Having said that, he lately discovered himself accomplishing anything he never ever could have imagined: top a profits presentation for a consumer.

“If you had advised me a calendar year and a half ahead of, as a information scientist functioning in fraud, that I would be performing profits pitches to retailers and partners, you know, I would’ve explained you might be crazy,” Prunty explained to Insider.

His new tasks came as end result of his participation in PayPal’s Know-how Leadership System, which he joined in January 2020. Prunty, who was a direct information scientist on PayPal’s danger crew, also expended time operating as a solution supervisor and creating and launching credit products and solutions in addition to his time in gross sales as section of the TLP. 

It can be a application that Sri Shivananda, PayPal’s chief technological innovation officer, likens to an “internal MBA” and is a single of the payment giant’s key sources of management growth. 

The TLP aims to expose mid-job staff to all areas of the business as a result of four unique rotations around the system of a two-calendar year period. Shivananda, whose business currently sponsors the plan, explained to Insider the application prepares individuals for potential leadership roles by means of its target on 5 core locations: company acumen, leadership abilities, global views, wide technological know-how fluency, and own development.

When some TLP members return to their previous companies in different roles, lots of alumni shift on to new teams and roles at the summary of the system.

Ten workers are approved into each individual cohort of the really competitive method. Candidates are nominated for the TLP by a director-level chief and post a two-moment video clip highlighting their good reasons for making use of and the abilities they have designed all through their profession.

Sri Shivananda

Sri Shivananda is PayPal’s chief engineering officer and the sponsor of the TLP plan.


Due to the fact TLP’s inception in 2011, the program’s 20 cohorts have developed 95 graduates. The the vast majority of alumni (58) have also remained at the enterprise, one thing Shivananda stated is a main asset to PayPal’s management development pipeline.

When PayPal appears to be to make a significant improve or create a new product or service, Shivananda reported that a TLP alum is pretty much generally associated in a leadership purpose. 

“This plan just accelerates the development of an unique in conditions of what they study, what they are able of,” he stated. “If they’re not going by this method, it could have taken them a ten years to gain that type of knowledge and encounter, and right here is a compact, two-calendar year, concentrated application that puts them forward by that significantly time.”

A crucial part of the software beforehand was permitting contributors to relocate to sign up for groups in different countries or locations. Regardless of the constraints of remote get the job done all through the COVID-19 pandemic, the plan has retained its international emphasis, allowing individuals to operate with distinct teams virtually. 

“In present day planet, in competing with the business, we need to have to be related in each geography, and as a result, we need to have leaders all over the place,” Shivananda said.

How the system is effective

Members in the TLP leave their latest roles at PayPal and decide on four various teams throughout the corporation to sign up for for six-thirty day period rotations. 

Through each rotation, a participant will function on anyplace from two to five jobs with the group they are embedded with. Throughout the program’s heritage, 281 administrators have hosted TLP individuals on their teams, Shivananda explained. TLP alumni routinely share their encounters by internal weblogs and presentations.

The plan isn’t just valuable to the contributors, he included.

“There may well be one particular unique studying, but the favourable influence of their mastering in fact now is picked up by so numerous individuals around them,” Shivananda mentioned. “No matter whether you want to call it the osmosis result or whichever it is, this neighborhood truly is a single of the finest in conditions of providing back to the firm.”

Gerard Prunty

Gerard Prunty done PayPal’s Technologies Leadership System in 2021.


Prunty utilised his track record in facts science to uncover insights that served PayPal’s Berlin-dependent profits staff change some of their procedures shortly after becoming a member of them. As his rotation progressed, he started observing income phone calls with associates and retailers, ultimately presenting and closing specials independently. 

Prunty’s closing rotation was on Paypal’s global investigations team, which mixed his past expertise in fraud prevention with some of the newer techniques he experienced realized in the course of his first three rotations. 

All through his rotation, Prunty designed a alternative to establish possible backlinks in between fraudulent accounts and prevent them them accessibility, a task that was eventually reviewed by senior PayPal execs. 

“When I came back again into a job exactly where I was truly type of familiar with this place, I was just ready to attain points that I would in no way carried out in my occupation just before that,” stated Prunty, who joined the world wide investigations team whole-time next his completion of the TLP in December.

A merging of personal and professional passions

TLP also encourages participants to determine ways to incorporate the points they are most passionate about, both within and outside of the business, into their roles at PayPal.

Prashanthi Ravanavarapu, a senior director and head of products for shopper encounters at PayPal, was element of the very first TLP cohort in 2011. Originally a products analyst in a data-concentrated job, Ravanavarapu explored product or service administration, central architecture, and payments platforming all through her TLP rotations.

Prashanthi Ravanavarapu

Prashanthi Ravanavarapu participated in the initial cohort of the TLP method from 2011 to 2013.


As Ravanavarapu’s time in the program wrapped up, she spoke with program mentors about her uncertainty transitioning to a part that did not emphasize facts. She also wanted to make social effect a greater emphasis in her next position, but struggled to visualize what that could look like.

“Both equally of them asked me good queries which produced me replicate — on what I genuinely favored, what I preferred to do. And they made me know that I was really trying to get again to data for the reason that I cared about these specific challenges, and the only way I knew how to clear up them was information,” Ravanavarapu claimed.

Ravanavarapu ended up joining PayPal’s Bring about Product or service team as a senior manager, where she assisted develop marketing campaign “playbooks” that facilitated donations to nonprofit businesses close to the globe, guiding PayPal’s 2013 holiday-providing marketing campaign.

Following the good results of the 2013 campaign, the playbooks were utilised for other subsequent strategies. Very last 12 months, PayPal processed around $4 billion in donations all through the holiday break time. 

“I was generally undertaking items on the aspect – volunteering, supporting a nonprofit, funding an orphanage, and so on. Even our staff events would be about volunteering and fundraising and things like that, but that failed to experience satisfying. That was not enough — that felt like really minute or small to where I required to be, so I feel the program genuinely helped me chart out the route to merge these missions,” she said. “I have had a incredibly purposeful vocation ever given that coming out of TLP.”

By Anisa