• Little small business is all-in: 95% of U.S. modest businesses use at the very least one particular technological know-how system, with superior-tech utilization correlating with development in gross sales, work, and profits.
  • Quite a few currently utilizing AI: Virtually 1 in four smaller companies have adopted Synthetic Intelligence (AI), primary to improved overall performance in internet marketing and communications. AI buyers observed a 12-point maximize in their probability of revenue advancement in excess of non-AI consumers.
  • Weary of regulations: Irrespective of the gains of technological know-how, about 50 percent of modest business enterprise entrepreneurs specific considerations over probable tech polices and the enhanced costs and litigation stemming from out-of-point out rules.

The newest edition of the U.S. Chamber’s Empowering Small Business report underscores how several technology platforms play a important position in encouraging tiny enterprises navigate challenges—like workforce shortages and inflation—and how modest businesses that embrace technological innovation outperform their friends and are much more optimistic about the long term. Companies are also looking at emerging systems like AI to add to their arsenal of electronic instruments to compete and expand their company.

This carries on a development exposed in the inaugural edition of this report produced in 2022 that showed how technological innovation served smaller businesses assist about 100 million careers and contribute $17.7 trillion to the U.S. overall economy all through the pandemic, with 86% of smaller businesses indicating tech was their “lifeline.” 

“Tiny organizations continue on to be almost universal in their adoption of a extensive assortment of know-how platforms. A little a lot more than in 2022, 95% of tiny business house owners in the U.S. report working with at the very least one style of technology platform in the functioning of their organization.”

  • 87%

    Quantity of tiny companies that noted enhanced effectiveness because of to technology platforms

  • 1 in 4

    Quantity of smaller organizations employing synthetic intelligence

Policy Suggestions

With no the ideal insurance policies in area to inspire a virtuous cycle of technological know-how enhancement and adoption, smaller firms could get rid of their potential to adapt and confront the new troubles of the 21st-century economy. C_TEC features the next recommendations to policymakers to be certain America’s small organizations know their opportunity by means of electronic equipment and platforms.

  • Enact smart nationwide details privateness legislation. As famous in this report, most small organizations are worried about acquiring to comply with out-of-state engineering rules. With 7 in 10 modest corporations stating that restricting obtain to info could be dangerous to their functions, it is very important that Congress go a countrywide privacy regulation that guards all Individuals equally and preserves the advantages of a modern-day electronic financial state.
  • Get AI rules correct. With practically a person-quarter of modest firms currently utilizing AI and seeing benefit from it, Congress really should assure that the United States remains aggressive and encourages innovation although mitigating hazard. In March 2023, the U.S. Chamber of Commerce’s Fee on AI Competitiveness, Inclusion, and Innovation produced a report highlighting the want for a threat-based solution to AI regulation and not a single-sizing-suits-all bans, pauses, or principles.
  • Upskill the digital workforce and training. Thegovt should boost a 21st-century workforce that includes smaller enterprise proprietors and invests in Science, Technological know-how, Engineering & Math (“STEM “) and computer system science training to get ready the future technology of electronic resource developers.
  • Protect against overexposure to legal responsibility.In 1996, Congress enacted Section 230 of the Communications Act, which commonly helps prevent interactive computer solutions from remaining liable for the actions of third-party articles. Considering the fact that 1996, the world-wide-web and facts-driven financial state have thrived. Congress must reject calls to outright repeal this landmark regulation.
  • Use fair competitiveness plan. Some contend that America’s longstanding antitrust legal guidelines must be used to exclusively concentrate on America’s technological know-how sector. Congress ought to chorus from passing competitiveness laws that singles out businesses for enforcement and deprives the companies’ because of procedure.
  • Endorse the gig economy. As outlined in the report, small businesses making use of 3rd-occasion shipping platforms have benefited in conditions of expansion, work, and profits. Governments really should keep away from unnecessarily imposing restrictions on versatile perform preparationsor protecting against application-primarily based supply corporations from speaking worthwhile, adaptable earnings opportunities to the public.
  • Link all People in america. Broadband obtain is foundational for compact businesses to use most electronic instruments and to hook up with buyers throughout the region. To enhance non-public sector initiatives, policymakers need to make targeted investments in high-velocity broadband in unserved parts and will have to appropriately tackle broadband affordability for low-income People. To increase these investments, policymakers ought to streamline permitting needs and need to prevent high priced regulatory mandates these types of as general public utility–style rules for broadband and domestic content necessities.
  • Modernize and digitize govt. Eighty-two p.c of smaller companies think that the govt ought to spend in IT modernization to assistance streamline and make improvements to vital tiny small business desires like allowing and qualified licensure. By investing in upgraded IT, the federal government will offer greater support to constituents and conserve money in the extended operate.


To measure the result that a diverse range of technologies platforms has experienced on tiny firms and the economic system, the Chamber Technological know-how Engagement Centre (C_TEC), doing work with Teneo Investigation, carried out a nationwide study and econometric analysis of the U.S. modest business enterprise ecosystem. We observed that technological know-how is a driver of economic success for small businesses and that policymakers must really encourage an environment that allows all businesses to triumph with electronic equipment. 

By Anisa